Shipping Returns and Policies
Please allow 1-2 business days for order processing on in stock items; delivery times vary with the shipping method you choose. All shipping estimates are based on when the order leaves the warehouse, they are NOT based on the time or date ordered. Shipping estimates are based on availability of parts. If an item you ordered is on back-order you have the right to cancel any portion of your order. We will combine shipping on orders when possible, but are not required to do so. Please ensure you submit one complete order instead of several separate orders. We cannot deliver to PO boxes.
To protect our customers and ourselves, we currently do not allow alternate shipping addresses. The address you enter for billing will be the address your order is shipped to. If you require your order to be shipped to an alternate address please call us at 603-778-0300 or e-mail us.
UPS GROUND SHIPPING ESTIMATES
CANADIAN ORDERS: UPS will collect additional taxes, duty, and
customs brokerage charges prior to delivery. Please contact your local
UPS office for estimates of these charges.
Damage In Transit:
The carrier is responsible for all items damaged in transit. All parcels are shipped insured which is included in the cost of shipping and is mandatory. Please contact us and we will file a damage/loss claim. Damaged or missing items must be reported within 48 hours of receipt. Please do not return the item(s) to us until instructed to do so. You must keep all packaging materials, no claim can be filed if you discard the packaging, and we will not be able to reimburse you. The carrier has a right to inspect all damaged parcels/products and the packaging must be available to do so.
If for any reason you need to return an item, you may email us for instructions. We will accept a return provided the item(s) is/are unused, in salable condition, and is/are returned within 20 days of original invoice. Return of non-defective items or items ordered in error may be subject to a 30% restocking fee at our discretion. Orders canceled may be subject to a 30% restocking fee at our discretion. Do not return merchandise to us COD or Postage Due. Electrical parts and special-ordered items are not returnable. Refunds cannot be given on items that have been altered, damaged, installed, and/or painted. Shipping/insurance fees in all cases other than our error are non-refundable.
If you do not contact us prior to returning the item we will refuse delivery. SubaruWRXparts.com retains the right to issue store credit in lieu of monetary refunds at our discretion.
Frequently Asked Questions (FAQs):
1. I tried to place an order and I got a message saying
my card was declined, but my bank/credit card company says you charged
my card anyway, what's going on?
usually occurs when you enter an address that does not match the
billing address that your bank or credit card issuer has on their
records. Our system is set up to decline transactions where the
addresses do not match. We do this to help deter fraudulent
transactions (if you need to have your order shipped to an address
other than the one that appears on your bill, please contact us via phone or e-mail prior to ordering). By entering your credit card number
you have entered enough information for your bank to authorize the
transaction and your money is offered to SubaruWRXparts.com. Then our
authorization company verifies that the address you entered matches the
address in the card issuer's database. If the addresses match then SubaruWRXparts.com accepts the funds and we begin to process your order. But, if the addresses do
not match then SubaruWRXparts.com will not accept the money and the funds are
put on "hold" by your bank. This hold will stay in place for 3-5
business days (usually), and then will automatically be released and
the funds will again be available to you. At no time during this
process does SubaruWRXparts.com possess your money, and there is little to
nothing that SubaruWRXparts.com can do to have your bank release your money
sooner. If 3-5 days have elapsed and the holds are still in place
please call your bank to report the situation.
2. I need my parts shipped to an alternate address. What do I need to do to make this happen?
We do not allow shipping to an
unconfirmed/unverified address to help protect you and us from
fraudulent transactions. You will need to contact us by phone or e-mail to receive further instructions on how to complete your order so that it ships to the alternate address. We do not ship to unconfirmed Paypal addresses and will cancel/refund any order using an unconfirmed address.
|3. What should I do if my order is received damaged? |
not install or tamper with the product at all and do not discard the
shipping box or label. If possible, take photos of the damage. Contact
us via phone or email to notify us of the damage and we will make the
necessary steps to file a claim with the shipping company and get you a
replacement part as quickly as possible.
4. What should I do if I find better prices somewhere else on the web?
Contact us by e-mail or phone with the link to the place you found a better price, be specific
in regards to which exact product you are referring to. We will look at
your submission and determine if it is all possible for us to meet or
beat this price and return your e-mail promptly.
|5. What should I do if SubaruWRXparts.com doesn't the carry the product I want? |
us with your request. We may have the product you are looking for, just
not on our online store. If we don't have it then we will make efforts
to find the product for you. We can get anything that any of the brands
we carry make, so just let us know what you need.
|6. How can I get pictures of my car on www.subaruwrxparts.com customers car page? |
E-mail firstname.lastname@example.org and include the pictures of your vehicle as well as some information. We will make every effort to post your ride as soon as possible.
|7. Does SubaruWRXparts.com do installs or tuning? |
SubaruWRXparts.com does do customer installations. We are a full service Subaru Dealership located in Stratham, NH and our technicians have years of experience on all types of Subarus. Please contact us for more information. If you are looking for tuning services you may contact us as well and we'll point you to a trustworthy location near your area.